1. Introduction

At Tarik Al Thuraya for Communications Services Ltd. (“Tarik Al Thuraya,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telecommunications and IT services, in compliance with applicable Iraqi data protection laws.

By accessing or using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We collect personal and technical information to provide efficient and secure services. The types of data we collect include:

a. Personal Information

• Full name, email address, and phone number.

• Company name, position, or department (for corporate clients).

• Billing address and payment details (where applicable).

• Service preferences, support requests, and communication history.

b. Technical Information

• IP address, browser type, and device information.

• Log files and diagnostic data related to network performance.

• Usage data regarding your interactions with our website and online services.

c. Communication Data

• Messages, inquiries, and feedback submitted through our website forms or email.

• Information collected through customer support or technical service interactions.

3. How We Use Your Information

Tarik Al Thuraya uses collected information for legitimate business purposes, including:

• Providing and maintaining our internet, VoIP, and SMS services.

• Managing customer accounts and processing service requests.

• Improving our network performance and customer experience.

• Communicating with you about services, offers, or updates.

• Responding to technical support or complaint inquiries.

• Ensuring network security, fraud prevention, and compliance with applicable laws.

• Conducting research, data analysis, and service improvement initiatives.

4. Data Sharing and Disclosure

We do not sell or rent personal information. However, we may share data under the following conditions:

• With authorized government or regulatory bodies — when required by Iraqi law.

• With trusted service partners — who assist in operations such as billing, IT support, and service delivery (under strict confidentiality agreements).

• Within Tarik Al Thuraya departments — to ensure efficient coordination between technical, sales, and support teams.

• In case of corporate restructuring — such as a merger, acquisition, or transfer of assets, subject to continued data protection obligations.

5. Data Security

Tarik Al Thuraya employs advanced technical and organizational security measures to protect your information against unauthorized access, loss, misuse, or alteration.

These measures include:

• Encrypted data transmission over secure networks.

• Firewalls and access control protocols within data centers.

• Continuous system monitoring by certified network engineers.

• Regular security audits and compliance checks.

Despite our efforts, no digital system is entirely immune to risk. You acknowledge that transmission of information over the internet is done at your own risk.

6. Data Retention

We retain your information only as long as necessary for:

• Service delivery and account management.

• Legal and regulatory compliance.

• Dispute resolution and enforcement of agreements.

When data is no longer needed, it is securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance website performance and user experience.

• Analyze web traffic and service usage patterns.

• Remember your preferences for future visits.

You may choose to disable cookies in your browser settings, though some features of the site may not function properly as a result.

8. Your Rights

As a user, you have the right to:

• Access, update, or correct your personal information.

• Request deletion of your data (subject to legal and contractual limits).

• Withdraw consent to data processing where applicable.

• File a complaint if you believe your data has been mishandled.

To exercise these rights, contact us at [email protected]

9. Links to External Websites

Our website may include links to third-party sites or services.

Tarik Al Thuraya is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal data.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal obligations.

All updates will be posted on this page with the revised effective date. Continued use of our website after such changes constitutes acceptance of the updated policy.

11. Mobile Application

The Tarik Al Thuraya mobile application collects the following in addition to the information described above.

Analytics

We use PostHog, a third-party analytics service, to understand how the application is used and to improve it. PostHog stores this data on servers located outside Iraq.

The following is sent to PostHog:

• A hashed version of your account username. The original username is not sent.

• Application events, such as which screens are opened, whether a recharge was completed, and which plans are viewed.

• Device information, including device model, operating system version, and application version.

Your name, phone number, address, national identification number, and payment amounts are never sent to PostHog.

SMS Verification

When you sign in to the application, a one-time verification code is sent by SMS to the phone number registered on your account. This is used to confirm your identity and to protect your account from unauthorised access.

Push Notifications

The application registers a device token with Firebase Cloud Messaging to deliver notifications. These notifications inform you about subscription expiry, successful renewals, service announcements, and updates to support tickets you have submitted.

Crash and Error Reporting

If the application encounters an error or crashes, a report is generated and sent to our own servers. This report contains the technical error details, the device model, the operating system version, and the application version. It does not contain your name, phone number, or account credentials

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]

• Phone: +964 770 049 3333

• Address: Almas Neighborhood, House No. 27/127, District 814 – Alley 8, Kirkuk, Iraq